Delete Your FinYatra Account

How to request account deletion

To delete your FinYatra account, please send a request from your registered email address or contact our support team using your registered mobile number.

1. Email us at customercare@gofinyatra.com
2. Use the subject line: Delete My FinYatra Account
3. Include your registered mobile number and full name.
4. Our team may contact you to verify account ownership before processing the request.

Data that may be deleted

Once your request is verified, we will delete or anonymise data that is no longer required, including:

• Basic profile details where legally deletable
• App preferences and non-regulatory account information
• Support or communication data that is not required for compliance

Data that may be retained

FinYatra provides financial, wallet, KYC, recharge, bill payment and related services. Some records may need to be retained for legal, regulatory, tax, audit, fraud prevention, dispute resolution or compliance purposes.

• KYC records such as PAN/Aadhaar-related verification records where required by law
• Transaction history, wallet ledger, settlement and refund records
• Fraud prevention, risk management and security logs

Retained data will be stored only for the period required under applicable laws and regulatory requirements.

Processing timeline

We generally process verified account deletion requests within 30 days. If additional verification or legal review is required, it may take longer.