1. Payment and Merchant Account Funds

• Accepted Payment Methods: We accept payments via bank transfers, credit/debit cards, Internet Banking, and other available digital channels (excluding UPI).
• Service Fees (TDR/MDR): Finyatra deducts the applicable Transaction Discount Rate (TDR) or Merchant Discount Rate (MDR) as per the signed agreement from the transaction amount before settlement. These fees are final and non-refundable.
• Settlement Timeline: All successful transactions are typically settled and credited to the Merchant's registered bank account within T+2 business days (Transaction day plus two business days), subject to bank holidays and risk reviews.
• Insufficient Funds: If your account or wallet has insufficient balance for fees, subscriptions, or services, the platform may temporarily suspend related features until funds are replenished.

2. Refund Policy

This Refund Policy strictly pertains to funds or fees debited by Finyatra Private Limited.

2.1 Payments Strictly Non-Refundable

• Transaction Processing Fees: Fees (TDR/MDR) charged for successful or settled transactions initiated by the end-customer.
• Subscription & Software Fees: Payments made for annual or monthly platform access, premium tools, or software subscriptions are non-refundable once the service period has commenced.
• Wallet Top-ups: Funds added to the Merchant wallet, once utilized for any purpose (including fee deduction or disbursement), are non-refundable.

2.2 Refund Eligibility (Finyatra Platform Errors Only)

Refunds will be processed for fees or charges deducted by Finyatra only in these cases:

• Duplicate Deduction: If the system incorrectly charges the Merchant twice for the same service or fee due to an internal platform error.
• Incorrect Fee Calculation: If Finyatra incorrectly calculates or deducts a fee higher than the rate defined in the Merchant Agreement.
• Unutilized Funds: If a wallet top-up payment is made but fails to reflect in the account due to a Finyatra system failure, and the payment is not automatically reversed by the bank.

2.3 Exclusions from Refund (Merchant Responsibility)

Finyatra will not process refunds for:

• Customer Chargebacks/Disputes & Fees: Any funds lost due to chargebacks or disputes raised by end-customers through their banks or card issuers. A non-refundable chargeback processing fee of ₹750 per disputed transaction will be deducted, regardless of the dispute outcome. The Merchant is solely responsible for managing and resolving customer-initiated disputes.
• Merchant Error: Payments made in error, incorrect account linking, or incorrect configuration of the Merchant platform.
• Third-Party Failures: Disruptions or delays caused by external banks, payment gateways, or network failures outside of Finyatra's control.

2.4 Refund Request Procedure

Merchants must send a detailed email regarding the error, including transaction IDs and supporting documentation, to info@finyatra.in.

Approved refunds will be processed within 30 business days and credited back to the original payment source (bank account or card used for fee payment).

3. Account Cancellation and Suspension Policy

3.1 Prohibited Activities and Termination

Finyatra reserves the right to immediately suspend or terminate a Merchant account if the platform is used for prohibited goods/services, including but not limited to:

• Gambling or betting activities
• Restricted content (explicit pornography, hate speech, content violating Indian law)
• Illegal, unregulated financial instruments
• Virtual currencies or crypto-related services
• Drugs, weapons, counterfeit goods, unlicensed loans/funds, or adult services

Subscription Cancellation: Merchants may cancel recurring subscriptions via dashboard. Cancellation is effective from the next billing cycle; no refund is given for the current active period.

Account Suspension/Termination: Finyatra reserves the right to suspend/terminate Merchant accounts for violation of the Terms of Service or regulatory/KYC non-compliance.

Early Termination Fees: Accounts under a contractual period may incur early termination fees as stipulated in the agreement.

4. Liability and Jurisdiction

• Limited Liability: Finyatra's total financial liability is limited to the amount of fees charged to the Merchant in the preceding three (3) months.
• Jurisdiction: All legal disputes are subject to the exclusive jurisdiction of the Courts in Lucknow, Uttar Pradesh, India.

5. Contact Information

For questions regarding this Refund & Cancellation Policy, contact:

• Email: info@finyatra.in
• Registered Office Address: Lucknow, Uttar Pradesh, India – 226010

Digital Acceptance

Merchants must check an “I Agree” box linked to this policy during sign-up for the policy to be legally binding, with the acceptance recorded and stored.